This Privacy Policy and Cookie Policy should be read alongside our Terms and Conditions.

Evesham Live is committed to protecting your privacy and handling your personal information securely, fairly and transparently. This policy explains what personal information we collect, how we use it, how long we keep it, how we use cookies, and what rights you have.

By using our website, buying tickets, submitting an event, contacting us, or signing up to our mailing list, you agree that your personal information will be handled in line with this policy.

We may update this policy from time to time. When changes are made, we will update this page. You should check this page occasionally to make sure you are happy with any changes.

Last updated: 29th May 2026

Who We Are

This website is operated by Evesham Live.

For privacy-related enquiries, please contact us by email:

Email: tickets@eveshamlive.co.uk

What Information We Collect

We may collect and process personal information when you:

• buy tickets
• submit an event to be listed on the website
• contact us by email, phone, contact form, or through the website
• sign up to a mailing list
• make an enquiry about an event
• interact with our website

The personal information we collect may include:

• your name
• email address
• phone number
• billing or delivery details where required
• ticket order details
• event submission details
• organiser contact details
• messages or enquiries you send to us
• marketing preferences
• website usage information, including cookies and analytics data

We do not store your full payment card details on our website. Payments are processed securely by our payment or ticketing providers.

How We Use Your Information

We use your personal information to:

• process ticket bookings and deliver tickets
• contact you about your booking
• contact you if an event is cancelled, changed, postponed, or updated
• respond to enquiries
• review, moderate and publish submitted events
• contact event organisers about their submitted events
• manage website accounts, forms and event submissions
• send marketing emails where you have agreed to receive them
• improve our website, events, services and communications
• help protect the website from misuse, fraud, spam and unauthorised access
• comply with legal, regulatory, accounting and auditing requirements

We may also use anonymised and aggregated data to help us understand website use, customer behaviour, event interest and marketing performance. This data does not identify you personally.

Our Lawful Basis for Using Your Information

We only use your personal information where we have a lawful reason to do so. This may include:

Contract

Where we need to use your information to process a ticket booking, provide tickets, manage an order, or provide a service you have requested.

Consent

Where you have given us permission, such as signing up to a mailing list or accepting non-essential cookies.

Legitimate Interests

Where we need to use your information to manage enquiries, improve our website, administer submitted events, prevent misuse, and operate Evesham Live effectively.

Legal Obligation

Where we need to keep or share information to comply with legal, tax, accounting, regulatory or auditing requirements.

Event Submissions

If you submit an event through Evesham Live, we may collect details about the event, venue, organiser and contact person.

Some organiser details may be shown publicly on the event listing if they are intended to help visitors contact the organiser or find out more about the event. Private admin contact details submitted through the event form are for internal use only and will not be displayed publicly on the website.

We may contact the organiser or admin contact about the event submission, moderation, publication, corrections, ticketing, or related enquiries.

Marketing Emails

If you subscribe to our mailing list, we may use your email address to send you updates about events, news, tickets, offers or other information that may be of interest.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

We will not send you marketing emails unless we have a lawful basis to do so.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary to operate the website, process bookings, provide services, or meet legal requirements. This may include:

• ticketing providers
• payment processors
• email and mailing list providers
• website hosting providers
• website support and security providers
• analytics providers
• professional advisers
• regulators, authorities, or law enforcement where required by law

Where we use third-party service providers, they are only allowed to use your information as needed to provide their service to us.

Payment Information

We do not store full payment card details on our website.

Payments may be handled by external payment processors or ticketing platforms. When you make a payment, you may be taken to a secure third-party payment system. Their own privacy policy and terms may also apply.

How Long We Keep Your Information

We only keep personal information for as long as necessary for the purpose it was collected.

This may include keeping information for:

• ticket booking records
• event administration
• customer service
• accounting and tax records
• legal, regulatory or auditing requirements
• website security and fraud prevention
• mailing list records until you unsubscribe or ask us to remove you

When information is no longer needed, we will delete it securely or anonymise it where appropriate.

Security

We are committed to keeping your personal information secure.

We use suitable physical, electronic and organisational measures to help protect the information we collect. These measures are designed to prevent unauthorised access, loss, misuse, disclosure or alteration of personal information.

However, no method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

Cookie Policy

This section explains how Evesham Live uses cookies and similar technologies on our website.

What Are Cookies?

Cookies are small text files placed on your computer, phone, tablet or other device when you visit a website.

They are widely used to make websites work, improve how they function, remember user preferences, understand how visitors use a website, and support security, analytics or marketing features.

Cookies may be set by the website you are visiting, or by third-party services used on the website.

How We Use Cookies

We may use cookies to:

• make the website work properly
• keep the website secure
• remember your cookie preferences
• understand how visitors use the website
• improve the design, content and performance of the website
• measure the effectiveness of pages, forms or marketing activity
• support ticket booking or third-party embedded services where used

Types of Cookies We May Use

Strictly Necessary Cookies

These cookies are needed for the website to work properly. They may be used for things such as page navigation, security, form submissions, cookie preference storage, or access to secure areas of the website.

These cookies cannot usually be switched off through our website because the site may not work correctly without them.

Analytics Cookies

Analytics cookies help us understand how visitors use the website. For example, they may tell us which pages are visited, how long visitors stay on the site, and how people move between pages.

This information helps us improve the website and make it more useful.

Analytics cookies are not essential and should only be used where you have given your consent.

Functionality Cookies

Functionality cookies may be used to remember choices you make, such as preferences or settings, so the website can provide a better experience.

Marketing Cookies

Marketing cookies may be used to help measure or deliver relevant advertising or promotional content, if used on the site.

These cookies are not essential and should only be used where you have given your consent.

Third-Party Cookies

Some cookies may be set by third-party services that appear on our website or support its features. These may include services such as:

• ticketing platforms
• payment providers
• analytics tools
• embedded maps
• embedded videos
• social media features
• spam protection or security tools

These third parties may process information in line with their own privacy and cookie policies.

Cookie Consent

When you first visit our website, you may be shown a cookie banner or cookie settings tool.

Non-essential cookies, such as analytics or marketing cookies, should only be used where you have given consent.

You can usually accept, reject or manage non-essential cookies through the cookie banner or cookie settings tool. You can also change your browser settings to block or delete cookies.

Managing Cookies in Your Browser

Most web browsers allow you to control cookies through their settings. You can usually:

• see what cookies are stored
• delete cookies
• block all cookies
• block third-party cookies
• clear cookies when you close your browser

Please note that blocking some cookies may affect how the website works.

Changes to Our Use of Cookies

We may update this Cookie Policy if we change the cookies or third-party services used on the website.

You should check this page from time to time to make sure you are happy with any changes.

External Links

Our website may contain links to other websites.

Once you leave our website, we do not have control over the other website and are not responsible for how that website protects or uses your information. You should read the privacy policy and cookie policy of any external website you visit.

Your Rights

Under UK data protection law, you may have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct inaccurate or incomplete information
• ask us to delete your personal information in certain circumstances
• ask us to restrict how we use your information
• object to certain uses of your information
• withdraw consent where we rely on consent
• ask for your information to be transferred to another organisation in certain circumstances

If you wish to exercise any of these rights, please contact us by email:

Email: tickets@eveshamlive.co.uk

We may need to confirm your identity before responding to a request.

Correcting Your Information

If you believe any information we hold about you is incorrect or incomplete, please contact us as soon as possible. We will correct any information found to be inaccurate.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

Contact Us

For privacy enquiries, cookie enquiries, data requests or questions about this policy, please contact:

Evesham Live
Email: tickets@eveshamlive.co.uk